[tsmith]

tsmith

July 26, 2018 at 3:01 pm #11751

We moved to a BlueHost server recently and got everything installed. All themes, plugins etc. updated but WPBakery Page Builder. I went to settings, it asks me to purchase a license. I clicked on the link ‘Got WPBakery in a theme?’ and it takes me to WPBakery with no helpful info whatsoever. I even created an account there to submit a support ticket but it won’t let me do anything without a license! SO I have to buy a license just to send these people a message that I already have a license but can’t update???

Here’s the error I get when I try to update:

An error occurred while updating WPBakery Page Builder: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?

Is there a setting I need to update or set with our Bostan license key? We used All-In-One WP Migration to move the entire site over so I assumed it would all work.

Thank you for any help.

• This topic was modified 4 years by tsmith.